BNZ Theatre | FAQ

There is no dedicated public parking at BNZ Theatre. We recommend using nearby public car parks and on-street parking where available.

Hamilton CBD offers multiple parking buildings and street parking options within walking distance of the theatre. We encourage patrons to allow extra time, particularly on busy event nights. Check our "plan your visit" information.

Yes, BNZ Theatre is centrally located and easily accessible via Hamilton’s public transport network. Bus routes servicing the CBD operate regularly, and the theatre is within walking distance of key city stops.

All ticketing is managed through Ticketmaster:

Online: www.ticketmaster.co.nz

Phone: 0800 111 999 or +64 9 970 9700

How do I collect my ticket?

On event days, the BNZ Theatre Box Office opens prior to doors opening. Tickets can also be collected from any Ticketmaster outlet, subject to their operating hours and event conditions.

Mobility seating can be booked online for most events. For additional support, please contact Ticketmaster’s mobility line: 09 970 9711.

Please contact Ticketmaster on 09 970 9711 to discuss relocating to more accessible seating, subject to availability.

Event timings are listed on our website and the Ticketmaster event page and shared with ticketholders via pre-event email. All times are subject to change.

A selection of sanwiches, snacks, and beverages is available for purchase at the theatre. Service is designed to be fast and high quality so you can spend less time queuing and more time enjoying the show.

No. Due to licensing requirements, only food and beverages purchased at BNZ Theatre may be consumed inside the venue. Free drinking water is available.

Alcohol is available for purchase to patrons aged 18+ with valid ID (NZ Driver Licence, Passport, or Hospitality NZ 18+ Card).

Alcohol may not be brought into the venue. Intoxicated patrons may be refused entry or asked to leave.

Mobile phones and small personal cameras are generally permitted, subject to the artist’s conditions. Professional cameras, video equipment, detachable lenses, selfie sticks, and GoPros are not permitted.

A cloakroom may be available for selected events, subject to capacity and a small fee.

Yes, BNZ Theatre is a fully enclosed, indoor performance venue.

Yes. We offer accessible seating, lifts, toilets, and entry points. Please visit our Accessibility page or contact us for support.

Yes, BNZ Theatre is a cashless venue. EFTPOS and contactless payments are accepted.

Children under 14 must be accompanied by a responsible adult (18+).

Smoking and vaping are not permitted inside the theatre. Designated outdoor areas may be available.

We encourage you to enjoy the show, but aisles and walkways must remain clear. Standing on seats is not permitted.

Please contact info@bnztheatre.co.nz regarding lost items.